As Seen on Forbes
A Travel Agency Like No Other
"Eisen’s agents are trained to perform all of the steps in the very first customer meeting rather than multiple steps over weeks. That means a successful recruit cannot be a travel agent who is used to a more leisurely pace, like a bank clerk, and must be someone excited to move fast, like a salesman.
As a result, Eisen and his agents can book hotel and airfare on a multi-city European trip for a client within 20 minutes. And clients can ask to change plans in real-time, while on the trip because the itinerary isn’t set in stone (cancellation penalties are applied in some cases). Instead of lengthy, wordy emails, communications are done via text."